Packaging

Shipping

Each pen is shipped in a black card presentation box. if your order is being sent as a gift and being sent direct to the recipient, please let us know via email.

UK

Orders from within the UK will be sent by Royal Mail Special Delivery, this includes tracking and insurance. Normally takes 1-2 working days from dispatch.

Europe

Shipping to Europe is done via Royal Mails International Signed and tracked service. Usually takes between 5 and 12 working days. This service includes insurance, and full tracking for peace of mind. Your order will require a signature on delivery.

USA

Shipping to the USA is done via Royal Mail International Signed and tracked service. Usually takes between 5 and 12 working days. This service includes insurance, and full tracking for peace of mind. Your order will require a signature on delivery.

Rest of the World

If your country is not listed under the shipping options at checkout, please contact us for a shipping quote.

Dispatch Time

Pens shown instock in the shop are ready to go and usually dispatched in 2-3 working days. If a pen is shown as out of stock you can still request one to be built for you typically this will take 3-5 working days to dispatch. Custom orders may be longer depending on the level of customisation and materials. If you have a specific deadline or the pen is a gift, please get in touch to discuss your requirements and we will do the best we can to meet your needs.

Returns & Warranty

Returns

We expect that you will very happy with your new pen! However if you decide that you and your new pen are not getting along, you can return the pen to us within 14days of receipt of receipt, for a refund of the pen cost or to exchange for a different model. Please contact us if you have any issue with your order.

Personalised or custom orders can not always be returned. This depends on the level of customisation on the pen.

Warranty

All pens are covered under a 12 month limited warranty. This covers the pen for defects in material or craftsmanship that develop within 12 months from the date you receive the pen. It does not cover the pen for damage or exceptional wear due to miss use, or accidental damage from dropping your pen. With proper care, as all fountain pens deserve, we are confident that your pen will last for generations to come.

Even if you do accidentally damage your pen, dont worry. We can repair almost any issue. Our pens will always receive favourable prices for repair should they have suffered an injury!